Terms of Use

1. Provider and scope

Freelove is operated by Easynet Kft. (EasyNet Informatikai és Számítástechnikai Szolgáltató és Kereskedelmi Korlátolt Felelősségű Társaság). Company registration number: 01-09-682490. Correspondence address: 1139 Budapest, Petneházy utca 37–47., E. I. 1., Hungary. Email: support@freelove.hu. Telephone: +36 20 444 0365.

These terms govern use of the current Freelove iOS and Android apps, www.freelove.hu and the associated account. They explain the contract between you and Easynet Kft. Personal information is covered by the Privacy Policy at www.freelove.hu/privacy. The community and safety rules in section 6 apply to profiles, albums, messages and every other member interaction.

2. Eligibility

You must be at least 18 and legally able to enter this contract. Do not register on another person’s behalf, misrepresent your age, misleadingly use another person’s photos or evade a previous ban. Material account details must be accurate.

Freelove is an open community built on mutual respect. Another person’s identity, orientation or relationship intentions never justify humiliation, harassment or assumptions about consent.

3. Registration and account security

Registration requires the information and verification shown in the relevant flow, including an accurate birthday and express acceptance of these terms. Review your entries before submitting. An account is created when registration succeeds and Freelove confirms it in the interface or by the available confirmation channel.

The contract is concluded electronically and the service is available in Hungarian and English. Your selected language does not limit mandatory consumer protection. The accepted terms and privacy version can be recorded with registration. You can save or print these pages for your records.

Keep your sign-in email, phone number, provider account, sign-in codes and devices secure. Do not share access codes, transfer or sell an account, impersonate another person or evade a ban. Report suspected unauthorised access to support@freelove.hu. Supported account and profile information can be updated in settings.

4. The service

Freelove helps adults discover and connect with other adults. Current features include profile creation and browsing, nearby and active discovery, interests and relationship intentions, public and private albums, favourites and connections, Footprints, message requests, chat, presence controls and support.

Chat supports text and the media types offered by your client, such as images, GIFs, voice or shared locations. Access to a private album requires permission. Message requests, sending limits, search filters and some other functions can depend on settings, membership and the relationship between the accounts.

Availability, upload limits, verification and purchasing can differ by platform, app version and region. The relevant screen explains the current conditions. We do not guarantee replies, a particular number of members, meetings or a relationship. Illustrative promotional profiles are not personal offers to meet.

5. Your content and the licence you grant

You keep your rights in your content. Upload only material you have the right to use and share, respecting the rights and consent of identifiable people.

By uploading, you grant a non-exclusive, royalty-free licence covering the necessary territories to store, technically adapt, transmit and display content according to your visibility choices, solely to operate and protect Freelove and provide sharing you request. This does not transfer ownership or grant a general advertising licence.

The service licence ends to the relevant extent when content or the account is removed, subject to lawful retention and handling of material already sent to others. The privacy notice explains retention.

6. Prohibited content and conduct

Harassment, threats, hate, discriminatory abuse, scams, blackmail, impersonation, unauthorised disclosure of private information, unsolicited advertising and spam are prohibited. Respect rejection, blocking and a decision not to respond.

Pornographic or sexually explicit material, non-consensual intimate images, offering or seeking sexual services for compensation, trafficking and exploitation are prohibited. Private albums and private messages are not exceptions.

Child sexual abuse and exploitation are strictly prohibited. This includes grooming, sexualising a minor, sextortion, trafficking, sexual solicitation of a child, and creating, requesting or sharing child sexual abuse material, including generated or altered material. Report a concern through the profile’s Report option or support@freelove.hu. Do not download or forward suspected material to make a report.

Do not harvest information, scrape profiles, compromise accounts, bypass access controls, distribute malicious code, overload the service or endanger others.

7. Reporting, blocking and moderation

Use the additional options on a member’s profile to report or block them. If you cannot access the interface, contact support@freelove.hu. Identify the profile or content, time, reason and a contact for our response. Do not download or forward suspected child sexual abuse material; describe where it appeared.

We use automated content checks and human review, prioritising reports according to risk. We may reject or remove content, limit features, suspend an account or terminate it for serious or repeated violations. We provide information and reasons where lawful and where doing so does not compromise an investigation or someone’s safety.

Ask for review of a decision at support@freelove.hu, identifying the account and decision. We do not penalise good-faith reporting. Contact local emergency services or police in an emergency.

8. Verification badges and meeting in person

Available selfie verification compares submitted material with the profile photo. A badge is not official identity verification, a background check or a guarantee of a member’s statements or conduct. A photo change or withdrawal of consent may trigger another review or remove the badge.

You decide whether to meet or communicate outside the app. Respect personal boundaries. Sending money, financial information or intimate material should never be a condition of getting to know someone. Freelove is not a party to members’ arrangements with each other.

9. Free features and PLUS

Registration and basic features are free. PLUS may add entitlements. Before purchase, the payment interface identifies the product, price and currency, duration, features and limits, any trial and automatic renewal. We do not promise unconditional unlimited use of the entire service.

Subscriptions may be purchased in the relevant app and store where purchasing is available. Apple App Store or Google Play processes payment and its terms also apply. www.freelove.hu currently has no web subscription checkout; an existing entitlement on the same Freelove account can apply to supported web features.

10. Renewal, cancellation and refunds

An automatically renewing subscription renews for the cycle and price disclosed at purchase until cancelled in the store. Cancel before renewal within the store’s stated deadline to prevent the next charge. For an Apple free or discounted trial, cancel at least 24 hours before the trial ends if you do not want it to renew. Access normally continues until the paid period expires, subject to the offer’s trial conditions.

Manage the subscription in the Apple or Google account used for purchase. Uninstalling Freelove or deleting the Freelove account does not automatically cancel renewal. Use the same store account to restore a purchase and contact support if you need help.

Request a refund through the payment provider’s process or contact support. Where the statutory right applies, an EU consumer generally has 14 days from conclusion of a service contract to withdraw or cancel without giving a reason. Send an unambiguous request identifying the purchase to the seller or support@freelove.hu. Immediate performance may affect that right only under the applicable legal conditions, including any required separate request or acknowledgement; accepting these terms alone does not waive it. Mandatory conformity, refund and other consumer rights remain available.

11. Privacy and permissions

The privacy notice explains processing, providers, retention and your rights. Consent for special category information, selfie verification and non-essential measurement must be handled separately. Accepting these terms does not replace a device permission, analytics consent or the explicit choice required to process information about your sex life.

12. Account deletion and ending the contract

Request deletion through app settings or www.freelove.hu/fioktorles. The web flow verifies your request with an email code. Contact support@freelove.hu if you cannot use that route. Deletion permanently ends access to the active account; the privacy notice explains retention exceptions.

Suspension and deletion are different. Cancel subscription renewal separately. Ending the contract does not affect accrued lawful claims or mandatory consumer remedies.

13. Availability, liability and changes

Freelove operates the service with reasonable care. Maintenance, errors and network or provider outages may temporarily limit access. We give appropriate information about material service or terms changes as required by law, obtaining new acceptance or providing an exit where required.

We do not exclude liability that cannot lawfully be excluded, including liability for intentional breach or breach harming life, physical integrity or health. These terms do not remove mandatory consumer rights relating to digital services. Members’ responsibility for their own content does not remove the provider’s legal obligations.

14. Complaints and governing law

Send a complaint to support@freelove.hu or our correspondence address. Identify your account, the issue and the outcome you seek; do not send sign-in codes. Written consumer complaints receive a reasoned response within the statutory deadline, normally 30 days. Data-protection requests follow the separate deadlines in the Privacy Policy.

You may turn to the competent Hungarian conciliation body, consumer protection authority or court. Hungarian conciliation contacts are available at bekeltetes.hu. These options do not prevent you from using remedies available in your country.

Hungarian law governs this contract. If you are an EU consumer, this does not deprive you of mandatory protection in your country of habitual residence. An invalid provision does not affect other provisions that can apply independently.

The date and version on this page identify these terms. Material changes for existing members are subject to the applicable notice and acceptance requirements; publication alone does not rewrite an earlier agreement retroactively. The Hungarian and English versions are intended to have the same meaning.